FAQs
What mediums are used in creating the designs created?
There are a variety of mediums used to create the designs: marking pens, colored pencils, pastels, digital techniques. Some designs have textured effect created either digitally or on tracing paper using mediums on the front and back of the tracing paper. Currently all design have been transferred to the digital medium and are newly created using digital techniques only.
Do you have any more designs?
Yes. There are many more designs that will slowly be released and added to the Design Shop. Keep checking back or sign up with your email address and we will keep you updated when new designs are added and any other news about the products.
How long does it take for my order to be processed?
From the time your order is placed and the date when you receive it, there are two processes to consider:
Fulfillment: Standard fulfillment time is 2-5 business days. Depending on the circumstances and inventory levels, it may take longer than usual.
Shipping: You will have shipping options to chooses from - they range from within 1-8 business days depending on the courier and level of service you select. You will be able to see estimated delivery times for your specific location when you checkout.
What do I do if I haven’t received my order, or I’m not happy with a product?
If you’re wondering where your order is, or you have questions about a product, then you should contact celebration-of-nature@earthlink.net. You can also try tracking your package, if you have a tracking number for it. Make sure that you understand the store’s policies.
What do I do if I don't hear back from Celebration of Nature?
If you have tried to resolve an issue with Celebration of Nature but it hasn’t worked, then after 30 days you can contact Shopify Support. Due to privacy, Shopify can’t provide information about an investigation. However, the store owner is informed about the issue. Shopify might contact you to gather more information, but won’t provide investigation results.
Returns and Refunds
Returns: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at celebration-of-nature.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at celebration-of-nature@earthlink.net.